Tugas Bahasa Inggris Business 2

1. Inquiry Letters

Definition The inquiry letters is a letter of offer of a service / goods. This letter may be addressed to the individual / institution / company known as fiber-sale. The main function of the offer letter for offering goods to potential buyers. The other function is an offer to do the same job.

Function Inquiry letters

• Product introductions.
• Promotion.
• Improve marketing.
• Relationships between buyers and sellers.
• Expand the network.

2. Order Letters

Definition The order letters is made ​​by letter addressed to the seller the buyer to order the desired items.

Function Order letters

• as an assessment of the quality of an item.
• as evidence to submit an item.
• As a barometer of progress or failure of an enterprise.
• As a guide to determine the size of payment.

3. Complaint Letters

Definition The complaint Letters is a notification letter from the buyer / buyer to the seller, because the goods are not received in accordance with the order.
Function Complaint Letters

• Items requested are not appropriate.
• The item are damaged or not good.
• in the purchase agreement did not conform.

4. Application Letters

Definition The application letters is made ​​for a wide range, such as a letter for a job application, resettlement, and others.

Function Application Letters

• as applications for jobs.
• as a communication media.
• as written evidence.

5. Memo

Definition The memo is a short letter that is used to convey a particular message. Memo commonly used in a hurry, time is limited, urgent, or convey a message to someone but that person does not exist in place.

Function Memo

• To convey the message in a reply a short
• as the delivery of the message to people that is not there

Example Letters

1. Inquiry Letters

Street Address

City, State Zip Code

Phone Number

Date

Individual's Name

Job Title

Name of Organization

Street Address

City, State Zip Code

Dear Mr./Ms. ________________________________:

Perhaps you are seeking an addition to your marketing team. A new person can provide innovative approaches to the challenges of marketing. I am an innovator of new ideas, an excellent communicator with buyers, and have a demonstrated history of marketing success.

Presently, I am marketing computer products for a major supplier using television, radio and news advertising. I have a reputation for putting forth the effort required to make a project succeed.

Enclosed is my resume for your review and consideration. EFTG Industries has a reputation for excellence. I would like to use my talents to market your quality line of technical products. I will call you to further discuss my talents and how I can benefit your company. If you prefer, you may reach me in the evenings at (555) 555-5555.

Thank you for your time. I look forward to meeting you.

Sincerely,

(Your Signature in blue or black ink)

Your typed name

Enclosure

Source: Creative Job Search, a publication of the Minnesota Department of Employment and Economic Development.

2. Order Letters

154 Green Avenue

Newyork, USA

January 5, 2010

Ms. K. Hutchinson 

Beller Company, Inc. 

424 Park Avenue 

New York, New York 10021 

Dear Ms. Hutchinson : 

Thank you for sending your catalog so promptly. It arrived within a few days of my request. Please send me the following items by parcel post : 

1 copy Emmet and Mullen, 

High School Algebra @ $7.50 $ 7.50 

25 copies Pinehurst, 

Plane Geometry @ $8.75 $ 218.75 

Total $ 226.25 

I am enclosing a money order for 226.25. If there are additional charges, please let me know. 

Please mail the books to the address given above. 

Very truly yours, 

Brandon Michael

(Adapted from Let’s Write English by George E. Wishon & Julia M. Burks)

3. Complaint Letters

56 Disgruntled Street

Somewhere Unhappy

1AM MAD

Customer Service Manager

That Awful Company

Somewhere Awful

UR BAD

June 15, 2008

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on June 12, 2008. I was visited by a representative of That Awful Company, Mr. Madman, at my home on that day.

Mr. Madman was one hour late for his appointment and offered nothing by way of apology when he arrived at noon. Your representative did not remove his muddy shoes upon entering my house, and consequently left a trail of dirt in the hallway. Mr. Madman then proceeded to present a range of products to me that I had specifically told his assistant by telephone I was not interested in. I repeatedly tried to ask your representative about the products that were of interest to me, but he refused to deal with my questions. We ended our meeting after 25 minutes without either of us having accomplished anything.

I am most annoyed that I wasted a morning (and half a day's vacation) waiting for Mr. Madman to show up. My impression of That Awful Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm. Furthermore, Mr. Madman's inability to remove his muddy shoes has meant that I have had to engage the services, and incur the expense, of a professional carpet cleaner.

I trust this is not the way That Awful Company wishes to conduct business with valued customers—I have been with you since the company was founded and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

V. Angry

4. Application Letters

Name

Title

Organization

Address

City, State, Zip Code

Dear Mr./Ms. Last Name:

I am interested in the assistant position advertised in XXX. I am currently employed as Legislative Director for Assemblywoman XXXX, Chairperson of the NYS Assembly XXX. I accepted this position because of the emphasis on the writing and research skills which are applicable to your requirements for an author’s assistant. My experience in the NYS Assembly has afforded me the opportunity to become familiar with the consolidated and unconsolidated laws of the State of New York. I also have extensive experience in legal and policy research.

In my position as Legislative Director for Ms. XXX, I prepare her personal legislation which deals with issues relative to her position as Senior Member of the NYS Assembly Standing Committee on XXXX. In as much as she is Chairperson of the XXX Committee I am, of course, heavily involved in the current welfare and Medicaid reform movement.

In response to your search for an assistant, I believe my experience in the Legislature, and my research and writing skills qualify me for consideration. If you would like, I can provide you with current samples of my work.

To further acquaint you with the specifics of my background I am enclosing my resume. I hope you will consider me for this position. I look forward to meeting with you and discussing my qualifications in more detail.

Sincerely,

Signature (hard copy letter)

FirstName LastName

5. Memo

TO:                  Senior Management Team

FROM:           

RE:                  Developing a Smart Paper Plan

DATE:                       

I’m writing to let you know that we will soon launch an effort to devise and implement a company-wide “Smart Paper Plan.” As you might know, we use several tons of paper a year in the office. That’s perfectly normal for an office our size; by one estimate, an average office employee creates approximately 350 pounds of wastepaper a year. But by carefully marshaling our resources, we should be able to reduce that amount significantly, helping the environment while helping our own bottom line.

The core components of our Smart Paper Plan will be:

ü  Conserving paper, by relying on email distribution, using half-sheet fax cover sheets, using both sides of a sheet of paper, and other means.

ü  Recycling paper, by redoubling our efforts to make sure we capture every scrap of recyclable paper.

ü  Purchasing ecologically superior paper, made with significant postconsumer recycled content and other important environmental attributes.

We’ll begin the effort by creating a Smart Paper Team that includes representatives of the various departments. The team will lead a company-wide diagnosis of our current paper practices and develop a draft Smart Paper Plan, complete with specific recommendations, for consideration by senior management. We will together review the plan, make any changes, additions, or deletions, and then begin implementation.

This is an important effort to the company, not just because it will save us money, but because it can make an important contribution to the environment. The production of paper takes an enormous environmental toll, significantly reducing forests, emitting toxic pollution from production processes, and creating a great quantity of paper products in landfills. By reducing our own contribution to these environmental problems, we can be better corporate citizens.

I believe it will also offer us important employee morale and public relations benefits as well. I hope that as we devise and implement the plan we will be able to foster a top-to-bottom commitment to smart paper practices, and that we will all be proud of the contribution the plan will make to the environment. Of course, once we have developed and implemented a plan that we can be truly proud of, I expect we will be eager to brag a little to our customers about the plan.

In short, I hope our efforts to devise and implement a Smart Paper Plan will be helpful to us on many fronts. I hope you’ll join in this effort enthusiastically. Thanks very much.

 

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